Refund policy
Returns & Refunds
We hope you will love your new REDBELLIED handcrafted piece. However, we understand that sometimes an item may not be quite right for you. We are happy to accept returns on full-priced items under the conditions below.
FULL-PRICED ITEMS
To be eligible for a refund or store credit, please make sure:
- The item is returned within 14 days of delivery.
- The item is in its original condition, undamaged, with all original packaging and accessories.
- You contact us at redbelliedusa@gmail.com before sending your return.
If you think your return may fall outside the 14-day window, please reach out to us. We understand that circumstances can arise, and we are always happy to see how we can help.
Please allow at least 2 business days after we receive your return for us to inspect and process it. You will receive a confirmation email once your return has been completed. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If an item is returned missing parts or accessories, we may deduct the cost of the missing items from the refund or, when necessary, decline the return.
A NOTE ABOUT LEATHER
Leather is a natural material, and no two hides are exactly alike. Variations in grain, color, texture, and markings are natural characteristics of genuine leather and are part of what makes each piece unique.
We carefully select the leathers we use, but availability can vary depending on supply and demand. On occasion, a particular leather may become temporarily unavailable. If this happens, we may suggest a similar alternative and will always be happy to discuss available options with you.
SALE & FINAL SALE ITEMS
Items marked Final Sale are not eligible for return, refund, exchange, or store credit unless the item is received faulty or damaged.
Altered items and items made to a customer's specific specifications are also considered final sale.
Custom-made items are non-returnable unless the item arrives faulty or there is an issue with the workmanship.
We kindly ask that you consider this before placing your order, and please feel free to reach out to us with any questions before purchasing. We are always happy to help.
FAULTY OR DAMAGED ITEMS
While we take great care in making and inspecting every piece, we understand that occasionally something may go wrong.
If your order arrives damaged or you discover a manufacturing fault, please contact us at redbelliedusa@gmail.com as soon as possible. Please include a description of the issue and, if possible, a few photographs. We will personally review the situation and work with you to make it right.
HOW DO I ORGANIZE A RETURN?
Simply email us at redbelliedusa@gmail.com before sending your item back. We will provide any information or instructions you may need to complete your return.
ARE RETURNS FREE?
Return shipping costs for exchanges, refunds, or store credits are the responsibility of the customer and are not reimbursed by REDBELLIED.
We recommend using a prepaid, trackable shipping service and keeping your proof of delivery. REDBELLIED cannot be responsible for packages that are lost or damaged while being returned without proof of delivery.
HOW LONG DOES A REFUND TAKE?
Once your return has been received and approved, please allow 5–10 business days for the refund to be processed. You will receive a confirmation email once the refund has been issued.
Please note that your bank or payment provider may require additional time for the refund to appear in your account, and it may not be reflected until your next billing cycle.
QUESTIONS?
We're always happy to help. If you have any questions about a return, exchange, custom order, or a particular piece before purchasing, please don't hesitate to reach out to us at redbelliedusa@gmail.com.