Refund policy

What is the Return Policy?


FULL PRICED ITEMS

We hope you will love your new REDBELLIED handcrafted item. However, we do have a return policy in place if you are not 100% satisfied with your purchase.

To be eligible for a REFUND or CREDIT the following requirements are met:

  • The item/s are returned within 14 days of you receiving them
  • The item/s must be in original packaging, undamaged and with all the accessories present at the time of purchase
  • You must contact us at redbelliedusa@gmail.com prior to sending back the item/s

Please feel free to email us with any questions to help you in this decision

Orders must be returned within 14 days from the day you received it. Unfortunately, if your return exceeds our 14-day policy we will not be able to process your return.

In the event REDBELLIED LLC discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.

Please allow a minimum of 2 business days for the processing of your return once the return is received. You will receive a confirmation email when your return has been completed. Depending on your bank, your credit may not show until your next billing cycle.

LEATHER GOODS ADDITIONAL INFORMATION:

Since all leather hides are different, not all products will look the same. That is the beauty of leather. Each item is unique in its own way.

If a leather is not available at the time, another leather can be suggested that is similar. Availability of leather varies depending on demand and supply. Leathers can sometimes take weeks to be delivered to us.


SALES ITEMS

REDBELLIED LLC does not accept returns (refund, exchange or credit) on any final sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase.

REDBELLIED LLC does not accept returns (refund, exchange or credit) for any purchases made during the Black Friday and Cyber Monday sale or any Flash Sales.

Final Sale items, or altered items may not be returned.

FAULTY ITEMS

Whilst we hope this never happens, if you do receive a faulty item, please contact us immediately so we can personally assist rectifying the problem as quickly as possible.

HOW DO I ORGANISE A RETURN?

Email redbelliedusa@gmail.com to advise us of the return or store credit. We will send you the required forms plus, give you any details you may need.

Print and fill out ALL details requested. Please ensure that you send this form back with your items.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to REDBELLIED LLC for an exchange or refund are NOT covered or reimbursed by us. 

We recommend using a prepaid, traceable method to ensure safe delivery. REDBELLIED LLC takes no responsibility for missing parcels without proof of delivery.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

For a REFUND please allow 5-10 business days from the day the refund is received to be processed after approval. You will receive a confirmation email when your refund has been completed. Depending on your bank, your credit may not show until your next billing cycle.


WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at redbelliedusa@gmail.com so we can personally assist rectifying the problem as quickly as possible.